What if my phone doesn’t have an audio jack port?
You can connect the Smart Peak Flow meter to a smartphone without an audio jack port with a suitable adapter recommended by your phone manufacturer.
For iPhones, we recommend using a genuine Apple Lightning-to-jack adapter.
For Android devices, we recommend the Google Pixel USB-C-to-jack adapter.
The audio port is located at the bottom of my phone. How can I use it better?
With the auto-rotation feature on your smartphone, you can turn your phone upside down and the app screen will auto-rotate so that you can see it when doing your blow tests. Make sure that auto-rotation is enabled on your phone.
If your smartphone has no auto-rotation feature, then we suggest using a 4-pole 3.5mm audio extension cable for the best user experience
My iPhone’s screen does not rotate upside down. How can I fix this?
The upside down auto-rotate feature on the newer iPhone models with a notch has been disabled by Apple (due to Face ID).
We recommend connecting Smart Peak Flow with the Apple Lightning adapter and a 4-pole 3.5mm audio extension cable for the best user experience.
Why does my lightning to audio/headphone jack adaptor not work?
If you are using a non-Apple lightning to audio jack adaptor, the device may not work as expected.
We suggest you purchase a genuine Apple lightning to audio jack adaptor. Click here.
What if the device or app does not work?
If the device does not seem to work as described in the user manual, please send an email to email@example.com explaining what the issue is.
Which smartphone models are supported?
Smart Peak Flow works on most Android and iOS smartphones, with the exception of Xiaomi smartphones. The app will not install on any Xiaomi smartphone models.
Click here for a list of devices on which the app has specifically been tested by our Team.
Which iOS or Android versions are supported?
For iOS: iOS 10.0 or later versions.
For Android: Android versions 5.0 or later.
(Lollipop, Marshmallow, Nougat, Oreo, Pie)
In which language is the app available?
- Traditional Chinese
- Simplified Chinese