• Home
  • Returns & Delivery Policy

Returns & Delivery Policy

Returns

If you are not entirely satisfied with your purchase, please contact us at info@smartpeakflow.com and a member of our Customer Services team will reply to discuss as per the conditions listed below:

Refunds

Within 30 days from the date of your purchase, you may return the product back to us & get a refund. However, to be eligible for a refund, the product must be:
  • Unused; and
  • with original packaging; and
  • have an unbroken seal.
For hygiene reasons, we are unable to accept returns once the seal has been broken and the package opened.

You will be responsible for the cost of the return postage and we recommend that you get proof of posting as we cannot accept responsibility for parcels lost in delivery. We will inspect the product upon return and refund the full value as long as the product is in acceptable condition.

Please download, print and fill in the Returns Form and send it back to us with the device & original packaging.

Our address
Smart Respiratory Products Ltd.
Imperial White City Incubator (I-HUB)
80 Wood Lane
London W12 0BZ
United Kingdom

Damaged Products

If you find that any of your items have arrived damaged or broken, please do not return the items to us. Within 48 hours of receiving your items, email us at info@smartpeakflow.com, and attach the following:
  • A picture of the damaged goods; and
  • a picture of the packing list which came with the order.
We will then contact you to arrange for a free replacement to be sent to you as soon as possible or, a refund for the full purchase price.

Warranty

SMART PEAK FLOW is guaranteed for 2 years of use. The warranty is effective from the first time of use and must be proven by an invoice or sales receipt. The device must be checked at the time of purchase, or upon delivery, and any claims must be made immediately in writing to the manufacturer.

This warranty covers the repair or the replacement (at the discretion of the manufacturer) of the product or of the defective parts without charge for the parts or for the labour.
The product warranty shall not apply, at the discretion of the manufacturer, in the following cases:
  • Improper handling, improper installation, improper operation of the device, or if the installation does not comply with local technical or safety regulations
  • Use of the product for purposes other than those provided or failure to follow instructions
  • Repair, adaptation, modification or tampering by third party
  • Damage caused by lack of or incorrect maintenance
  • Damage caused by abnormal physical or electrical stress
The repair or replacement described in this warranty is provided for goods returned at the customers’ expense to certified service centres authorized by the manufacturer. For details of these centres please contact either your local supplier or the manufacturer. Any unauthorized opening of the device invalidates all guarantee claims.

The customer shall be responsible for all transport, customs and delivery charges regarding the goods. Each product, or accessory, sent in for repair must be accompanied by a clear and detailed explanation of the fault. Forwarding to the manufacturer requires the written permission of the manufacturer itself.

The manufacturer – Smart Respiratory Products Ltd. – reserves the right to replace the product or make any changes deemed necessary.
Keep the original packaging! If your product has a problem, use the original packaging to return it.

The manufacturer cannot be held responsible for any damage caused by users failing to follow the instructions contained in the user manual.

Shipping and Deliveries

After you have placed your order, it will be shipped next day. It should arrive at your address within 3 working days.

FREE shipping in the UK, if you purchase one Smart Peak Flow meter device.
If you are outside UK, shipping costs £3.50 GBP.

For non-EU deliveries please note that any local duties and taxes are the responsibility of the customer.